- General information
- Validity of the sales contract, goods and price information
Terms of sale are valid for purchasing goods from the Online Store.
Prices for products sold in the Online Store are listed with the products. The price of delivery is included in the price.
Information about the goods is provided in the Online Store right next to the item.
- Making an order
Fill in the required fields to complete the order. The fee is then displayed on the screen, which can be paid using a bank link or other payment solution.
The Agreement enters into force when the sum payable has been credited to the Online Store’s bank account.
If the ordered goods cannot be delivered due to the product being out of stock or for any other reason, the buyer will be informed as soon as possible and the money (including delivery costs) will be returned promptly, but not later than within 14 days after sending the notice.
The buyer is responsible for the correctness of the location, date, time, title and footer text of the event specified in the order. The cost of correcting errors in the text shall be borne entirely by the purchaser.
The PDF order is usually sent to the buyer instantly after the payment and the pdf in common cases is available by following the link in 5-10 minutes.
- Right of withdrawal
After the order has been received, the buyer has the right to withdraw from the contract entered into in the Online Store within 14 days.
The right of withdrawal does not apply if the buyer is a legal entity.
To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics, and functioning of the goods in the same way you would be allowed to test the goods in a physical store.
If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics, and functioning of the goods, or if there are any signs of use or wear and tear, the Online Store has the right to lower the amount returned in accordance with the decrease in the value of the goods.
To return the goods, you must submit a declaration of withdrawal that can be found here: declaration of withdrawal and send it to the e-mail address within 14 days of receiving the goods.
The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).
The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.
Upon receiving the returned goods, the online store shall return to the purchaser, promptly but no later than after 14 days, all the payments received from the purchaser based on the contract.
The Online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, depending on whichever occurs first.
If the buyer has clearly chosen a different delivery method than the cheapest usual delivery method offered by the Online Store, the store is not required to compensate the cost exceeding the usual delivery cost.
The Online Store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the Online Store is significantly lower than the market price of the goods due to an error.
- The right to file a complaint
The Online Store shall be liable for any lack of conformity or defect in the goods sold to the purchaser, which existed at the time of delivery of the item, and which occur up to two years after delivery of the goods to the purchaser. Within this first six months of delivery of the item to the buyer, the defect is presumed to have existed at the time of delivery. It is the Online Store´s responsibility to prove otherwise.
The buyer has the right to contact the Online Store within two months if a defect occurs, by sending an e-mail or calling: +372 5660 7108.
The Online Store is not liable for any defects arising after delivering the goods to the purchaser.
If goods bought from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store shall return to the purchaser all the payments involved in the contract of sale.
The Online Store will respond to the consumer´s complaint in written form or in a format which can be reproduced in writing within 15 days.
- Direct marketing and processing of personal data
The Online Store uses personal data entered by the buyer (including name, telephone number, address, e-mail address, bank details) only for processing orders and for delivering goods to the purchaser. The Online Store sends personal information to the transport service companies in order to deliver the goods.
The Online Store sends newsletters and offers to the purchaser's e-mail address only if the purchaser has expressed an interest for it by entering the email address on the web site and has indicated his/her wish to receive direct mail notifications.
The purchaser can at any time cancel the offers and newsletters sent to the email by sending us an email or by following the instructions in the email containing the offers.
- Dispute resolution
If the buyer has any complaints about the Online Store, these should be sent to the email address or phone: +372 5660 7108.
If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer may refer the matter to the Consumer Disputes Committee. The procedural conditions can be found, and the application can be made here. The Consumer Disputes Committee is competent to resolve disputes arising from a contract between the purchaser and the Online Store. The purchaser’s appeal is reviewed by the commission free of charge.
A purchaser may also turn to the dispute resolution bodies of the European Union.
Our services may include paid products and/or services. In such cases we use third-party services (e.g., payment processors) to process the payments.
We accept payments from VISA and Mastercard.
We accept payments in euro.
Payment methods/banklinks are provided by Maksekesus.
Mootbi OÜ is the data controller of processed personal data, and we forward the personal data necessary for making payments to Maksekeskus AS; our data processor.